How to send a parcel across Addis Ababa with klik, step by step

Before you start#

Signed papers for an office in Kazanchis, a shirt back from the tailor: the item is usually small, and the hard part is finding someone reliable to carry it. klik Parcel puts a full-time klik rider on that job. Four things are worth knowing before you book.

• Hours: you can book from 08:00 to 21:00, every day of the week, public holidays included.
• Weight: up to 10 kg. The app has three sizes: S up to 2 kg, M up to 6 kg and L up to 10 kg. Pick the one that matches what you are sending.
• Price: from 80 ETB. The tariff is a 50 ETB base plus 30 ETB for every kilometre, and the app shows the final price for your route before you confirm.
• Packing: you are responsible for packing the item so it travels safely. Seal envelopes and bag clothes.

Step by step in the klik app#

1. Open the klik app and tap the parcel mini-app (the box icon in the row of mini-apps at the top).
2. Choose the kind of trip: One Way for a single drop, Round when the rider should bring something back to you, or Multi Stop when one pickup goes to several addresses.
3. Set Pickup from and Deliver to. Pin both points on the map; for a round trip, the app also asks where the rider should return.
4. Tap Continue to Details and say what you are sending (document, medical, cloth or food) and which size it is. Declare it honestly: anything on the prohibited list is refused at pickup.
5. Add directions for the rider if the address is hard to find: type a note or record a short voice note, such as which gate to use or who will be waiting.
6. Check the price, choose how to pay, and confirm.
7. Follow the rider live in the app. The rider takes a photo when collecting and gets a signature at handover, and both appear in the app.

Booking by phone on 664#

No app on the phone? Dial 664 from your mobile and a klik dispatcher books the pickup with you on the call, in Amharic or English. Have three things ready: the pickup address with a landmark and sub-city, the drop-off address the same way, and a phone number for the person at each end. The rider and the handover are the same as for an app booking. More on the line at order by phone.

What you can send#

klik Parcel takes four types of item:

• Documents: envelopes, folders and signed paperwork, such as contracts or branch-to-branch mail.
• Medical: sealed packages and lab samples, signed for on delivery. Prescription medicines go through the pharmacy mini-app instead.
• Cloth: bagged garments, laundry, alterations and tagged returns, up to a value of 5,000 ETB.
• Food: sealed containers and bagged orders, such as a pickup from a restaurant outside the klik app.

What you cannot send#

These are refused at pickup:

• Cash, cheques and other money, and original identity documents such as Kebele ID cards, passports and driving licences.
• Alcohol.
• Live animals and plants.
• Hazardous goods: fuel, gas canisters, fireworks, strong chemicals.
• Weapons, illegal drugs and counterfeit goods.
• Food that has to stay refrigerated or frozen, such as raw meat, fish or ice cream.
• Gold, jewellery and other high-value items.

If you are not sure about an item, call 664 before you book. A parcel refused at pickup still counts as a cancelled order. The full list is on the prohibited items page.

If something goes wrong#

If a parcel arrives damaged or does not arrive, contact klik within 48 hours of the scheduled delivery time: call 664 or email hello@klik.delivery. klik's liability is limited to the value you declared, up to the cap the app shows when you book, so declare the real value. With klik 2.2 you can also report a problem from inside the app, with photos, and follow it until it is sorted.

Sending parcels for a business#

If your company sends documents or stock across the city every week, klik Business handles scheduled and recurring pickups and bills them on postpaid invoicing, so the team does not book and pay one parcel at a time.

Multi-stop parcels arrived with klik 2.0 in August 2026.